In the Naval Air Systems Command (NAVAIR) Depot Cherry Point conference room, Xerox Corporation representative Brant Tudor (right) and the depot’s Xerox Program Manager Lisa Harraden present the Xerox Vice President’s Award for Outstanding Customer Satisfaction to Xerox Technician William Burd. Burd works full-time at the depot and was acknowledged as a customer service role model. His award recognized him for an extraordinary job of supporting the depot over the past few years and helping to make Xerox managed services a valued partner with the depot. (Photo by Dykie Whitfield)