Did you know NAVAIR’s National Help Desk supports all sites for non-NMCI related issues? With the rapid pace of technological change comes the ever-increasing need to effectively and efficiently support our end users. The NAVAIR National Help Desk (NHD) provides a single access point for a wide range of technology service and support for all sites. While the NMCI Help Desk assists NAVAIR customers with NMCI-related issues, such as hardware-related support, NMCI password resets, software, and remote access support, the NAVAIR NHD continues to provide support for non-NMCI specific IT issues. The complexities of today’s Information Technology (IT) environment make fast, expert support essential. The NHD’s hours of operation (0600 to 2000 ET Monday through Friday) and multi-tiered service approach make this type of support accessible to NAVAIR customers. As a result, questions are answered, problems are resolved, and end users are able to make optimal use of the technology and tools available to them. NHD’s trained analysts receive approximately 600 calls and handle an average of 350 tickets each day. Tech support personnel provide a full range of core support, including LBRV scheduling, SIGMA, Travel Manager, and centralized MAC processing. Analysts also provide assistance in preparing and submitting MAC forms. Additionally, the NHD supports products, such as web applications, PKI Certificates, MYNAVAIR, and e.POWER, and plays a critical role in special projects, such as Workforce Shaping, NAVY ERP, and the Legacy Network Shutdown. Building the National Help Desk for tomorrow Organizations everywhere are looking for ways to get more out of IT assets, while decreasing costs and improving the return on IT investments. The NHD is helping NAVAIR customers obtain these goals by investigating options for collaborative partnering, seeking cost reduction initiatives, and moving toward a more flexible and adaptive enterprise. Near term goals include consolidating services; providing NMCI share folder administration, S&T seat management, classified seat implementation and administration; and establishing a centralized help desk service for RDT&E support. While challenged to do more with less, the overall demand for technology support, as well as the increase in necessary knowledge, is expected to intensify with each passing year. Today – NHD will continue to provide the excellent service quality NAVAIR customers have come to expect. Tomorrow – NHD will reinvent itself as a center of excellence for all IT functions, while focusing on controlling costs related to IT and ensuring alignment with NAVAIR’s business objectives. If you have any questions, issues or problems, contact the National Help Desk at 1.888.292.5919 or 301.342.3104. You can visit the NHD website at https://nhdsm.navair.navy.mil/.